Refund policy

Last updated: 16th October 2026

We want you to love what you order from Just Nuts (Somani Agro Impex). This policy explains when you can cancel an order, return a product or receive a refund. Because our products are food items, some rules are stricter than for other goods. This policy does not affect your rights under the Consumer Protection Act, 2019 or other applicable law.

1. Cancelling an order

  • You can cancel an order before it is dispatched by emailing hello@justnuts.co with your order number. We will refund the full amount.
  • Once an order has been dispatched, it cannot be cancelled. You may still refuse delivery, but see section 5 for what happens then.
  • We may cancel an order if an item is out of stock, if there is a pricing or listing error, or if we cannot deliver to your address. We will tell you and refund any amount you paid in full.

2. When you can return or ask for a refund

Food products cannot be resold once they leave our control, so we do not accept returns for change of mind, taste preference or opened items. We will, however, replace or refund your order if:

  • the product arrived damaged, leaking or tampered with;
  • you received the wrong product, or items are missing from your order;
  • the product is expired, spoiled or otherwise not fit for consumption on delivery; or
  • the product is materially different from its description on our Website.

3. How to make a claim

  1. Contact us within [[48 hours]] of delivery at hello@justnuts.co [[or call/WhatsApp 9925009629.
  2. Include your order number, and clear photos or a short video of the outer packaging, the product and the batch details or expiry label.
  3. Please keep the product and its packaging until we reply. We may ask you to return it or arrange a pickup.
  4. We will review your claim and reply within [[2]] business days.

4. What you will receive

If your claim is approved, we will, at your choice where stock allows, send a replacement or give a refund. [[Edit if the choice is ours.]] We bear the shipping cost of replacements and of returns we ask for.

5. Refused or undelivered parcels

If you refuse delivery without a valid reason, or the parcel comes back because you were unreachable or the address was wrong, we will refund the order amount minus the forward and return shipping charges. [[Confirm.]]

6. Refund timelines and method

  • Refunds are made to the original payment method (card, UPI, net banking or wallet) within [[5–7]] business days of approval. Your bank may take a few more days to show the credit.
  • For cash-on-delivery orders, we will refund by bank transfer or UPI once you share your details with us.
  • If your payment was deducted but your order was not confirmed, the amount is normally returned automatically within [[5–7]] business days. If it is not, write to us with the transaction details.

7. Gift hampers and customised orders

Gift boxes and hampers follow the same rules. [[If you offer personalised or bulk orders: Personalised, custom-branded and bulk orders cannot be cancelled or returned once production has started, except for damage or errors on our side.]]

8. Products that are not eligible

  • Items opened, partly consumed or stored incorrectly after delivery.
  • Claims reported after [[48 hours]] of delivery, or without the required photos or video.
  • Natural variations in size, colour or shape of nuts and dry fruits, which are not defects.
  • [[Discounted or clearance items, if applicable]]

9. Allergies and dietary needs

Please read the ingredient and allergen information on each product page and on the pack before you order. We cannot accept returns because a product contained an ingredient that was clearly listed.

10. Contact us

Somani Agro Impex (Just Nuts)
203, AT. Vanzar Post, Sarkhej – Dholka Road, Dist: Ahmedabad – 382210, Gujarat, India
Email: hello@justnuts.co
Phone: 9925009629