Shipping policy

Last updated: 16th October 2026

This Shipping Policy applies to orders placed on justnuts.co, operated by Somani Agro Impex, trading as Just Nuts.

1. Where we deliver

We currently deliver to [[SERVICEABLE AREAS, e.g. across India / selected cities and PIN codes]]. Enter your PIN code at checkout to confirm that we deliver to you. [[We do not currently ship outside India. Confirm or edit.]]

2. Order processing time

Orders are packed and handed to our courier partner within [[1–2]] business days of payment confirmation. Business days are Monday to [[Saturday]], excluding public holidays. Orders placed after [[TIME]] or on a holiday are processed on the next business day. Large, gifting or bulk orders may need extra time, and we will tell you if so.

3. Delivery time

Estimated delivery times after dispatch:

[[Ahmedabad / Gujarat]]: [[1–3]] business days
[[Metro cities]]: [[3–5]] business days
[[Rest of India]]: [[5–8]] business days

These are estimates, not guarantees. Remote locations may take longer.

4. Shipping charges

Delivery is free on orders above ₹[[1,999]]. For orders below that amount, a delivery charge of ₹[[AMOUNT]] applies. The exact charge is shown at checkout before you pay. [[Edit if your rates vary by location.]]

5. Tracking your order

When your order is dispatched, we email [[and message]] you a tracking link. If you do not receive it within [[3]] business days of ordering, write to us at hello@justnuts.co with your order number.

6. Delivery attempts and address accuracy

Please give a complete and correct address and a phone number on which you can be reached. We cannot be responsible for delays or loss caused by incorrect details.
The courier will usually attempt delivery [[up to 3]] times. If delivery fails because you are unavailable or unreachable, the parcel may be returned to us. In that case we can re-ship it at your cost, or refund the order amount less the shipping charges incurred.
To change the address on an order, contact us as soon as possible. We can do this only before dispatch.

7. Cash on delivery

[[Cash on delivery is available on eligible orders for an additional fee of ₹AMOUNT. / Cash on delivery is not currently available. Delete the option that does not apply.]]

8. Storage and freshness

Our nuts, dry fruits and chocolates are food products. Please check your parcel on delivery, and store items in a cool, dry place away from direct sunlight, as advised on the pack. Chocolate can soften in hot weather. This is not a defect.

9. Damaged, missing or wrong items

Please check the parcel when you receive it. If the outer packaging looks tampered with or damaged, we advise you to photograph it and note this with the courier. If an item arrives damaged, missing or incorrect, contact us within [[48 hours]] of delivery with your order number and clear photos or a short video of the package and the product. We will then arrange a replacement or refund as set out in our Refund & Returns Policy.

10. Gift orders

Gifts can be sent to a different address. The invoice will not show the price unless you ask us to include it. Please give the recipient's phone number so the courier can reach them. [[Edit to match your practice.]]

11. Delays beyond our control

Events such as severe weather, strikes, natural disasters, courier disruptions or government restrictions can cause delays. We are not liable for such delays, but we will do our best to keep you informed.

12. Store pickup

[[If offered: You may collect eligible orders from our Prahladnagar or Thaltej outlets. We will tell you when your order is ready. Bring your order number and a photo ID. / If not offered, delete this section.]]